About a decade ago I was working in tech support for a small software company. To say that it was mind-numbing work would be an understatement. I got the same calls hour after hour day after day. I got to the point that I knew the solution to every customer’s problem in the first 30 seconds of every call. Not because I’m particularly smart, but because there were only 3 things people called for to get their password reset, to get help with their homework, and they needed to reinstall Silverlight (yuck).